top of page

Cookies Policy

Cookies Policy – Hainault Health Clinic

Effective Date: 19/10/2025 

Hainault Health Clinic (“we”, “our”, “us”) uses cookies and similar technologies on our website www.hainaulthealthclinic.co.uk to improve your browsing experience, personalize content, analyse usage, and comply with legal requirements under UK GDPR and the UK Privacy and Electronic Communications Regulations (PECR).

​

By continuing to use our website, you consent to the use of cookies as described in this policy. You may adjust your cookie preferences at any time.

Appendix

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, track usage, and enhance functionality. Cookies cannot harm your device or access personal files.

​

Example: When you book an appointment online, a cookie may remember your login details so you don’t have to enter them each time.

2. Types of Cookies We Use

We use several categories of cookies, each serving a different purpose:

​

a. Essential Cookies:

  • Required for basic website functionality, such as logging in, booking appointments, or filling forms.

  • Without these cookies, certain parts of the website may not work correctly.

​

Example: Keeping you logged in during your online consultation session.

​

b. Analytics and Performance Cookies:

  • Collect anonymous information about how visitors use the website, which pages are most popular, and any errors encountered.

  • Help us understand user behaviour and improve the website experience.

​

Example: Tracking that most users visit the “Services” page before booking an appointment.

​

c. Functionality Cookies:

  • Remember user preferences such as language, location, or display settings.

  • Enhance the website’s usability and provide a personalized experience.

​

Example: Remembering your chosen language or region between visits.

​

d. Marketing and Third-Party Cookies:

  • Used for advertising purposes and to track interactions with third-party services such as social media or Google Ads.

  • Only used if you give explicit consent.

​

  • Example: Displaying health campaign promotions to users who have opted in.

​

e. Session vs. Persistent Cookies:

  • Session Cookies: Temporary cookies deleted when the browser is closed.

  • Persistent Cookies: Remain on your device for a set period to remember preferences across visits.

3. How We Use Cookies

  • Ensure website functionality and secure access.

  • Collect usage statistics to analyze and improve website performance.

  • Tailor website content based on user interactions and preferences.

  • Provide marketing or promotional content (only with consent).

  • Enhance security by detecting unusual or suspicious activity.

​

Explanation: Cookies improve the website’s usability and functionality while allowing us to provide a safer, more personalized experience.

Appendix

4. Third-Party Cookies

  • Third-party services such as Google Analytics, social media widgets, and embedded videos may place cookies on your device.

  • These cookies are governed by the third party’s privacy policies.

  • We do not control these cookies directly and advise users to review third-party privacy practices.

​

Example: A YouTube video embedded on our website may store cookies to track views and preferences.

5. Managing and Controlling Cookies

You can manage cookies using your browser settings or on-site controls:

​

  • Accept All Cookies: Allows full website functionality and personalized experience.

  • Reject Non-Essential Cookies: Prevents analytics, marketing, and third-party cookies while maintaining essential functionality.

  • Custom Settings: Choose which types of cookies to accept.

​

Browser Controls: Most browsers allow you to block or delete cookies. Instructions can be found in your browser’s help menu.

​

Note: Disabling certain cookies may affect website performance, such as session persistence, booking functionality, or personalization.

6. Legal Basis and GDPR Compliance

  • Cookies used for essential website functionality do not require explicit consent.

  • Cookies used for analytics, marketing, or personalization require explicit, informed consent under UK GDPR and PECR.

  • Users may withdraw consent at any time by changing their cookie preferences.

  • Data collected through cookies is processed securely, anonymized where possible, and only retained for as long as necessary.

​

Example: Consent banners on the website allow users to opt in or out of non-essential cookies before data is collected.

Appendix

7. Data Collected via Cookies

Cookies may collect:

​

  • IP address (partially anonymized for analytics purposes).

  • Browser and device type.

  • Pages visited and time spent on pages.

  • Interaction with forms or embedded media.

  • User preferences such as language or accessibility settings.

​

Explanation: This data helps us understand usage trends and improve services without directly identifying users unless they are logged in or consent has been given.

8. Cookie Retention Periods

  • Session Cookies: Deleted when the browser is closed.

​

  • Persistent Cookies: Stored for up to 12 months or as required by third-party services.

​

  • Marketing Cookies: Stored according to consent and regulatory guidelines.

​

Example: Analytics cookies may store anonymized visit data for up to 12 months to track website performance over time.

9. Updates to This Cookies Policy

  • This Cookies Policy may be updated periodically to reflect changes in technology, law, or clinic practices.

  • Updates will be posted on the website with the effective date.

  • Users are encouraged to review this policy regularly.

10. Contact Information

bottom of page