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Terms and Conditions

Terms and Conditions of Use – Hainault Health Clinic

Effective Date: 19/10/2025 

Welcome to the website of Hainault Health Clinic. By accessing or using this website www.hainaulthealthclinic.co.uk you agree to comply with these Terms and Conditions in full. Please read carefully before using our website or services.

Appendix

1. Definitions

  • Website: Includes all pages, forms, applications, interactive features, and tools operated by Hainault Health Clinic.

  • User: Any individual or organization accessing the website, whether a patient, visitor, or staff member.

  • Services: Encompasses all clinical and healthcare services, telehealth consultations, advice, resources, and online functionalities offered by Hainault Health Clinic.

  • Content: Refers to all text, images, graphics, videos, documents, and other materials displayed on the website.

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Explanation: This section clarifies the terminology used in the document to prevent ambiguity. “User” could be anyone from a potential patient to a casual visitor seeking information.

2. Acceptance of Terms

By using the website, you:

  • Confirm that you are at least 18 years old and capable of entering a legally binding agreement.

  • Agree to follow these Terms and Conditions and any future updates.

  • Acknowledge that the information provided on the website is for guidance and educational purposes only, not a substitute for professional medical advice.

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Explanation: Explicit acceptance protects the clinic legally by establishing that the user understands the website’s limitations and their responsibilities.

3. Use of Website

Users agree to use the website responsibly and lawfully. Prohibited activities include, but are not limited to:

  • Attempting to hack or interfere with website security.

  • Uploading harmful, abusive, defamatory, or illegal content.

  • Collecting data about other users without consent.

  • Using the website for fraudulent purposes, such as falsifying medical claims or insurance data.

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Explanation: This section protects the clinic and other users from misuse, cybercrime, or harassment. It establishes clear rules and consequences for illegal activity.

Appendix

4. Healthcare Services and Medical Advice

  • All clinical information, articles, and guidance on this website are intended for general educational purposes.

  • The website may provide information about symptoms, conditions, treatments, or procedures, but this does not replace consultation with a qualified healthcare professional.

  • Telehealth consultations are offered under specific conditions. Users are informed about limitations of online care, including the inability to perform physical examinations.

  • Users must seek in-person consultations if symptoms are severe, urgent, or worsening.

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Explanation: Including telehealth and online advice limitations reduces liability and informs patients of the need for professional judgment.

5. Appointments, Payments, and Cancellations

  • Appointments can be booked online or via telephone.

  • Users must provide accurate, complete information when booking to ensure proper care.

  • Payment must be made using the approved methods; late payments may result in cancellation.

  • Cancellations require at least 24 hours’ notice. Late cancellations or no-shows may incur fees.

  • Refund policies are explained at the time of booking and may vary based on service type.

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Example: If a user books a health session and cancels less than 24 hours before, a fee may apply to compensate for lost clinic time.

6. User Accounts

  • Certain website features require account creation, such as appointment management.

  • Users must provide accurate personal information and update it as needed.

  • Users are responsible for account security, including passwords.

  • Misuse of accounts, such as impersonation or fraud, may result in suspension or permanent termination.

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Explanation: This ensures accountability for online activities and protects patient data.

Appendix

7. Intellectual Property Rights

  • All website content, logos, images, and documents are owned or licensed to Hainault Health Clinic.

  • Users may not copy, modify, distribute, or publicly display content without explicit written permission.

  • Copyright infringement may result in legal action.

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Explanation: Protects clinic branding and content from unauthorized reproduction or commercial use.

8. Liability and Disclaimers

  • Hainault Health Clinic is not liable for indirect, incidental, or consequential losses resulting from the website’s use.

  • Clinical information is provided “as is” and may not be accurate or complete.

  • Users assume responsibility for decisions based on the website content.

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Example: A user reads about a diet or treatment online but suffers adverse effects after trying it without consultation. Liability is clearly disclaimed.

9. Third-Party Links

  • The website may link to external websites for reference or convenience.

  • Hainault Health Clinic is not responsible for the content, privacy practices, or services of third-party websites.

  • Users are advised to review third-party privacy policies and terms before interacting.

Appendix

10. Data Protection and GDPR

  • All data collected through the website is handled according to our Privacy Policy.

  • Users consent to processing of personal and health data for clinical, administrative, and communication purposes.

  • Personal data is processed lawfully, fairly, and transparently, in accordance with UK GDPR.

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Explanation: This clarifies the legal framework for personal data usage and sets patient expectations for privacy compliance.

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11. Amendments

  • Terms and Conditions may be updated periodically to reflect legal or operational changes.

  • Users are encouraged to check the website regularly. Continued use constitutes acceptance of updated terms.

12. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.

  • Any disputes arising from the website or services will be subject to the exclusive jurisdiction of English courts.

13. Additional Notes

  • Users are advised to print or save a copy of these Terms and Conditions for reference.

  • The clinic reserves the right to deny website access to anyone violating these terms.

  • Use of the website implies acceptance of electronic communication for appointment confirmations, reminders, and updates.

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